Find answers to the most common questions our customers ask.
From 14:00.
Yes, with a 25 EUR fee and depending on availability. Please, contact our Reception or Customer Service for any additional information prior to your arrival.
Till 10:00.
Yes, depending on availability. More info at the reception. Extra charge is 40 EUR until 15:00 + 10 EUR for every additional hour. Late check-out is room only service, does not include meals and drinks.
Yes, you can check-in online prior to your arrival to avoid queue at the reception. If you provide us with your email address you can check in online, or alternatively on your arrival day you can get an access code from our web page.
Your booked room type is positioned within the Resort.
Our Resort reception service is available 24 hours.
English, French, German and Croatian.
Yes, you can leave your luggage free of charge at your check-in and check-out days. Showers are available for guests use.
You can check availability, rates and make a reservation on our website or send a request to our sales department. Rates, terms and conditions on our web page are the same as in our sales office.
Feel free to express your wishes before the arrival. Reception will try to fulfill your request depending on availability.
We accept Visa, MasterCard, American Express, Maestro and Diners Club cards.
Yes, baby cot is available at additional cost of 5 EUR per night.
We have only non smoking rooms.
Yes, with extra charge of 6 EUR per day.
It is not possible to reserve a parking lot.
Yes, you can rent a car at the Resort.
Pets are not allowed at the Resort.
Yes, Wi-Fi is available free of charge in the rooms and in public areas.
The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details. From Supetar ferry port is cca 15 minute walk or you can take a local taxi.
Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 21 640-259.
In Republic of Croatia all beaches are public ones. However 2 beaches are available for guests in Resort with total length of 1,2 km.
Yes, available with extra charge. Price ranges vary from cca. 6-10 EUR and for umbrella cca 6 EUR. Discount is available. Please note: most of the sun beds and umbrellas at the beach are not owned by the Resort nor operated by the Resort.
Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.
Indoor swimming pool with fresh water is located in hotel Kaktus. Indoor pool is out of service from 15.06.-15.09.
Yes, daily rent with extra charge of 1.50 EUR.
No, our rooms only have a mini fridge for storing small items.
Yes ground floor positioned, entrance to the room and bathroom as well as bathroom equipment is adapted for disabled people.
Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible. Bed lines and towels are changed minimum once a week.
On Sunday and on the day after your arrival we do not provide cleaning services.
Dishes are cleaned at your departure date.
Yes, depending on hotel occupancy, availability and period in the season. For more information about meal prices and/or booking please contact the Resort prior to your arrival or directly at the reception.
If you start with lunch, your last service is breakfast. If you start with dinner, your last service is afternoon snack.
Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages and locally produced hard alcoholic drinks. Filter coffee available in the restaurant during breakfast time, and on designated snack spot during afternoon snack time. Feel free to contact our sales department for more information about our All inclusive program.
All inclusive is 45,00 EUR, Half board is 25,00 EUR and Breakfast is 12,00 EUR.
No, all branded drinks and all bottled drinks are not part of the all inclusive.
The half-board rate does not include the beverages.
Yes, depending on a date and availability. Please contact reception for more information about meals price and bookings.
We have lost and found procedures in our Resort. Please contact the Resort reception for more info.
Reservations are made directly with the hotel on this number +385 (0)21 552-333.
Yes, there is an exchange office at the reception.
The ATM machine is located near the reception in Hotel Kaktus.
The rate of daylight playing 1 hour is cca 11,00 EUR . Equipment is extra charge. Booking and payment directly on spot.
Yes, 1 hour for free per room per day, depending on availability. Reservation on spot is required.
Reservations and payments are done trough www.matchi.se .
Yes, it is obligatory. Your plastic bracelet shows your booked meal plan.
Yes, at the reception desk.
If you wish to submit an official complaint, have a question or wish to share a compliment, please send a detailed email to our dedicated Customer Service team at: customer.service@watermanresorts.com
All complaints are reviewed carefully, and you will receive a response within 5 to 7 business days.
In the event of an approved reimbursement, please note that refunds are processed exclusively via bank transfer – we do not issue cash refunds under any circumstances.
For further assistance or information you can contact our sales department team or Resort reception. Contact available on our website.
